Claims

Making an insurance claim

McCarthy Insurance Group compares and contrasts the offerings of different insurers to ensure that you have the cover you require. If you have an emergency, all you need to do is call McCarthy Insurance Group. We know that this is when you need us most. We can work on your behalf and will often negotiate with your insurance company to settle your claim.

Contact us now

The following Home insurers now include – Home Emergency Assistance, whom you can contact, free of charge,
If you have an Emergency, such as:

An unexpected or sudden event which results in damage to your house and requires immediate action to make it safe and secure it against further loss or damage

Insurers :

FBD: (MAPFRE) – All New and Renewals from 1st May 2020 – 1890 583 583

LIBERTY: (MAPFRE) – Covered on both Buildings and Contents sections – 1800 209 30

AXA: Own Repair Service – 1890 253 347 or 1890 247 365

Allianz – 1800 77 99 99

RSA – 01 8328757

AVIVA: (MAPFRE) – ON NEW POICIES ONLY from April 1st – Renewals in September 2020 – 1800 56 55 56.

*Terms and policy conditions apply

In a lot of instances using the emergency assistance will irradiate a claim however, there will be instances where you will have to make a claim on your policy.

We understand that you may wish to deal with your claim yourself, however, in all property related claims we strongly recommend the use of a Loss Assessor to help you compile your claim. You can appoint your own Loss Assessor OR use our Approved Loss Assessor, Owens McCarthy Ltd. Loss Assessors are experts in the claims field and they will help you save time and money and deal with Insurer appointed Loss Adjusters.

Loss Assessors will examine your claim, on your behalf and give you the best representation possible, based on your policy entitlements. Owens McCarthy Ltd, are not connected to McCarthy Insurance Group, in any way, and are regulated by the Central Bank of Ireland. They make no charge for claims that can be handled ‘over the phone’ up to a value of €2,500. For claims over €2,500, Owens McCarthy will charge you for their expertise, in an agreed contract, that you will sign with them. Their fee is based on the size of the claim and usually will not exceed 10% of the claimed amount. The charge may be negotiable, based on the size of the claim and the work that may be involved in getting you the best possible settlement. Owens McCarthy can be contacted on 1890 25 22 23 – twenty four hours a day, 365 days of the year or log onto OwensMcCarthy.com

We strongly recommend you use Loss Assessor, in most claims, however you employ them at your own cost and this cost is not covered by your insurance policy.

If the incident is bigger than that, you may need to make a claim on your House policy:

For larger claims, such as a buildings claim on your home, we can appoint an assessor. Assessors’ fees are not covered by your policy, so you will have to pay for this service yourself. An assessor is not the same as a loss adjuster, who is employed by the insurance company and works on their behalf.

Farm Claims

In the event of an accident on the farm here are some useful numbers for advice:

1 . Aviva Farm Claims Line: 1890 66 68 88

2.  Zurich Farm Claims Line: 1890 20 84 08

3. AXA Farm Claims Line: 1890 24 7 365

If you have fire or storm damage on the farm, then contact your local farm representative. If you need immediate attention contact Ownes McCarthy on 1890 25 22 23. Ownes McCarthy are loss assessors, to consider before making a claim. they will not charge for their advice over the phone, but you can enter into a contract with them to pay their fee for representing you in a claim.

We understand that you may wish to deal with your claim yourself, however, in all property related claims we strongly recommend the use of a Loss Assessor to help you compile your claim. You can appoint your own Loss Assessor OR use our Approved Loss Assessor, Owens McCarthy Ltd. Loss Assessors are experts in the claims field and they will help you save time and money and deal with Insurer appointed Loss Adjusters.

 

We can assist you if you need to make a claim or if a claim is not settled in your favor, we can help you to appeal the decision. Before making a claim:

* Check the excess you have to pay yourself. You will not be able to claim for amounts less than the excess.
* If the claim is small, consider whether it is worth making a claim. If you make a claim, you may lose your no claims bonus

Claim settlement

Insurers normally settle claims by cheque, payable to you.

Personal injury claims – what to do if you have an accident

In cases that involve another party, such as a traffic accident:

* Report the matter to the Gardaí immediately.
* Advise McCarthy Insurance Group straight away.

In the case of your claim going to court check if you have legal expenses cover on your policy so that you do not pay for services that you are already covered for.

Can my claim be refused?

Although we will often negotiate with your insurance company to settle your claim your claim can be refused for a reasons
including

* What you are claiming for is not covered by your policy
* One of the conditions in your policy is not met, for example, you have not reported an accident to the Gardaí
* Your insurer has evidence that you did not fill in your initial application form accurately or truthfully

See more information at: www.nca.ie

Motor Breakdown Assist

Company Rescue Type Phone number
Allianz Roadside Rescue – Comprehensive cover only 1800 77 9999
Aviva Aviva Rescue 1800 44 8888
Asgard Asgard Rescue 1890 24 73 65
ARB DAS Drive Assistance Extra 1890 67 06 70
Axa Motor Rescue 1890 247 365
ARAG Drive Assistance “Gold” 1890 67 06 70
Kennco DAS Drive Assistance Extra 014998316
MIG DAS Drive Assistance “Gold” 1890 67 06 70
RSA Roadside Assistance 01 832 8358
Sertus Motor Assistance 1800 417 270
Zurich Breakdown Assistance 1890 208 408
Liberty Motor Breakdown Assistance 1800 706 080
Patrona  Breakdown Assistance 1800 806 800
BUMP Motor Breakdown Assistance 1800 812 228
Footprint Breakdown Assist 01 9089030
N. Ireland Driver Assistance 0800 404 9206
U.K. Driver Assistance 0800 731 5123

 

 

Motor Claims

In the event of a motor insurance claim, our specialist claims partner ARAG formally (DAS) will handle your claim, 24 hours a day, 365 days a year at no additional cost to you.

Simply phone 1890 923 367

Windscreen Claims

Call 1890 44 52 77 or click here

Provided your policy covers windscreen/ glass replacement. Mr. Windscreen will replace or repair your windscreen/ glass free of charge.*

*Policy terms and conditions apply

 

Property Claims

Owens McCarthy

 

 

 

 

In the event of a household claim, our specialist claims partner Owens McCarthy will handle your claim, 24 hours a day, 365 days a year.

In the event of a commercial claim, please contact your policy handler.

For claims outside of office hours,

Simply phone  1890 25 22 23 Or 1890 29 39 49

Travel Claims

In the event of a travel insurance claim call 00353 9156 0616 (Blue Insurance)

Pet Claims

In the event of a pet insurance claim, please click here

DISCLAIMER