Dedicated to putting the customer first

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Paul Kavanagh - Managing Director
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Paul Kavanagh – Managing Director of MIG

The recent news that steep insurance increases are due for Irish consumers comes as no surprise to Paul Kavanagh, Managing Director of McCarthy Insurance Group. “The Irish insurance industry is in big trouble and its difficulties may only be starting due to a number of gathering problems that will result in sharp rises in home, business and motor cover.”

With over 33 years experience as broker and manager of the McCarthy Group’s 12 offices and 180 employees, Mr Kavanagh underlines how consumers need to protect themselves now from impending market turmoil: “As completely impartial brokers, McCarthy Group are not tied to any insurance company and are dedicated to getting the best possible deals for our clients.

Our job is to listen to our customers, advise on the best options for their needs, and research the most cost efficient cover available in the marketplace. Using our in-depth expertise and experience established over six decades in the industry, we can then recommend the most appropriate products to suit the client’s needs,” he adds.

Fair treatment for all life’s problems

McCarthy Insurance Group, founded in 1952, operate on a core principle of treating consumers fairly by putting their needs first. “We have a foothold in the community and understand all aspects of Personal and Business Insurance as well as Health, Life Protection, Investment, Pensions and Group Schemes.”

After a decade of cost cutting within the industry, many consumers are now confronting the unfortunate fact that ‘cheapest is not always best’ when they make a claim only to discover that their policy does not cover them to the extent they expected.

“Thousands of consumers find to their horror they have nobody to discuss their claim with on a one-to-one basis, other than someone at the end of a phone in a call centre who is probably more keen to make a sale than solve a problem,” says Mr Kavanagh. “More than ever, it is truly a case of ‘buyer beware’ in 2015, and you need to be extremely careful, regardless of what insurance product you are after.”

Personal contact the key

Establishing and maintaining close client relationships lies at the core of McCarthy Insurance Group. “We deal with our customers face to face, no matter how big or small their policy might be. Our company has enjoyed commercial success for 63 years by knowing and understanding the needs of our customers, and we realise only too well the need to continue that in these difficult times.

From a small travel policy to a multi million euro factory, all of our 180 staff are continuously trained to put the customer first,” he adds. Having qualified as an Associate of the Life Insurance Association in 1987, Paul Kavanagh became one of the first Qualified Financial Advisers in Ireland in 2000. In 2007, he qualified as a Certified Insurance Practitioner, and last year became the first broker in Ireland to be conferred with the designation, Certified Insurance Director. A former National President of the Irish Brokers Association in 2001/2002, he is the current Chairman and Director of the IBA Compensation Fund.

At the inaugural Life Pension & Investment Awards in 2014, McCarthy Insurance Group were voted Investment Broker of the Year 2014, winning the prestigious title from a field of 300 brokers. “Recognition by our peers made this a particularly gratifying award for all 180 of us working within the Group,” Mr Kavanagh said.

Building for future succes

As the current President of the Insurance Institute of Cork, Paul Kavanagh is determined to bring his experience and passion within the Irish insurance industry to reversing the ‘brain drain’ of recent years. “The IIC has a three-year plan to increase our presence among local communities, and to promote insurance as a rewarding and diverse career.”

He cites the new Insurance Administrator course at the College of Commerce as offering students a solid grounding in the industry, and which can open up a series of interesting career opportunities. Regardless of the awards the McCarthy Insurance Group will undoubtedly win in the future, the important business of putting the customer first will always be central to the company’s success.

“Our word is our bond and so is our reputation – that is why we are still here after 63 years,” he says. “We understand our clients’ needs and treat them like you would family.’[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]